Potholes are the domain of the jurisdiction which "owns" the road. Policies and procedures vary by jurisdiction. If you are not sure which roadways comprise the Town highway system, see below:

State Roads:

• Lake Ontario State Parkway
• Latta Road
• Manitou Beach Road (Manitou to the Lake Ontario State Parkway)
• Manitou Road (Ridge to Manitou Beach Road)
• Ridge Road
• Route 390

To report a State road pothole call 1-800-pothole.

To obtain information on filing a claim for damages from a pothole on a State road call 272-3784.

County Roads:

• Beach Avenue
• Britton Road
• Dewey Avenue
• Dorsey Road
• East Manitou Road
• Edgemere Drive ("New")
• Elmgrove Road
• English Road (west of Mt. Read)
• Fetzner Road
• Flynn Road (north of Latta)
• Frisbee Hill Road
• Greenleaf Road
• Hincher Road
• Island Cottage Road
• Kirk Road
• Kuhn Road
• Latona Road
• Lee Road
• Long Pond Road
• Lowden Point Road
• Manitou Beach Road (Parkway to Braddocks Avenue)
• Manitou Road (south of Ridge)
• Mill Road
• Mitchell Road
• Mt. Read Boulevard
• North Avenue
• North Greece Road
• Payne Beach Road
• Ridgeway Avenue
• Stone Road (Lynette to Ridge)
• Vintage Lane

To report a county pothole you may fill out the Report a Pothole Form on Monroe County's website or call 760-7700 24 hours a day, seven days a week.
To obtain information on filing a claim for damage from a pothole on a County road call 428-5280.

Town Roads:

All other roads in the Town not listed above.

When notification is being made of a pothole, please remember to be specific about the location of the pothole. Landmarks, travel lane direction, adjacent house addresses and the like are all very helpful for our crews trying to locate and repair the pothole.

To report a pothole you may click on On-Line Constituent Services on the home page of this web site, complete the form and submit or call 225-4590, 24 hours a day, seven days a week from mid-November through the end of March.

Before filing a claim for damage against the Town a written (no e-mails or faxes allowed) Notice of Defect must be sent to the Town Clerk One Vince Tofany Boulevard, Rochester, NY 14616 or Commissioner of Public Works, 647 Long Pond Road, Rochester, NY 14612 specifying the problem. This affords the Town the opportunity to investigate and resolve the problem. Refer to Section 142-1 of the Code of the Town of Greece, which covers notice of Town property defects. The Town may not be held liable for damages unless it is in receipt of a written Notice of Defect.

A claim for damages may be filed against the Town only if the Town fails to act appropriately after receipt of a Notice of Defect. If you think you have a claim for damages, and written notification of the defect has been given, here is the procedure:

Instructions for Filing a Claim Against the Town of Greece

This information is general in nature and is subject to change. Reporting a pothole does not constitute a written notice of defect, or act as a claim for damage from a pothole.